Return & Refund policy

Free returns within 7 days 

No Questions Asked

We gladly accept returns as it is a fantastic opportunity for us to show you our honesty and transparency. We will also get your feedback to improve our products and services. We encourage you to return because your satisfaction and comfort is our utmost priority. We don’t want our customers to get even slightly dissatisfied, hence we advise you to go ahead and ask for refund/exchange.

Help us to know your needs better so that we can provide you with our best of products and services.

Returning with Horsewelly is as easy as ordering. You can place return request online in “My Account” section or you can email us at support@horsewelly.com

 or call / WhatsApp us at +91 9512355400 and help us know your concern.

 with your order number. 

Make sure the garment is unused and in good state. You are required to return the main product ONLY.

REFUND

Once we receive return shipment, 100% refund will be initiated within 24 hours.

1) If you have done online payment, your refund will be credited into your bank account within 5 to 7 days.

2) If you have done cash on delivery, you need to provide us your bank account no., bank name and IFSC code. We will refund your amount via NEFT or IMPS within 2 to 5 days.

3) You can also ask for refund in term of ‘Horsewelly Cashback’, which you can use in future to buy other Horsewelly products.

4) Refund is possible only after parcel is dispatched, delivered and reverse pick is done. 

EXCHANGE

Once return shipment is picked up from your premises, we will dispatch your exchange shipment from our warehouse.

We offer complimentary Size exchange or Product exchange or Return and Refund for any of our orders after that courier charges will be applicable.